Surpassing all ADA guidelines for playground equipment in public recreation applications.
Jennswing Australia
Customer Care

Delivery Policy

All prices quoted on our website are in Australia dollars and GST inclusive. Delivery charges are included in the checkout stage of the shopping cart once you enter your Postcode.

  • Delivery within Australia is by big post wherever possible.
  • We have the services of a local courier or truck for deliveries in the Sydney metropolitan area or several other road transport organisations to send goods interstate or to those more remote areas.
  • For our overseas customers we always quote postage, packaging and handling costs before processing an order and send goods via Australia post economy air unless otherwise advised.
  • We endeavor to have your order processed and packed ready for dispatch within three working days of receiving your payment. If you require your goods urgently we can express post them to you. Please note this in the comments field in the order page.
  • We will notify you of all costs involved in processing, packaging and handling before the order is processed to ensure there are no hidden expenses you are not aware of.
  • During online ordering, the website will advise you where possible, the total delivery costs for the order plus the cost of the goods ordered.
  • Occasionally we find a discrepancy between the automatic calculation of postage which is based on a direct lookup into Australia Post’s online database and what the correct postage should be. Should this happen for your order, we will notify you by email and we will not process your order unless you approve the difference in charges.
  • At all times we endeavour to dispatch your order as quickly as possible. If you have a deadline please let us know and we will do our very best to get your order to you on time.

 

Swing Seat for special needs – Jennswing Australia supplies the full range of JennSwing and Cubby II adaptive swings located at our Sydney showroom and warehouse.
If you’re looking for a JennSwing in Queensland, Melbourne, Perth, Western Australia, South Australia or Tasmania, JennSwing Australia can freight to you. Please call us if you have any questions at all about our Australia wide shipping.